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Refund Policy

Last updated: June 12, 2026

This Refund Policy explains how refund requests are handled for web subscriptions.

General rule

Subscription charges are generally non-refundable once a paid period or trial charge has begun, except where required by law or where ChatIn determines that a refund is appropriate.

How to request a refund

Contact support@chatin.co with the email used for the purchase, the payment date, and a short description of the issue. We may request additional details to identify the transaction.

Duplicate or mistaken charges

If you believe you were charged more than once or charged after cancellation, contact support so we can review the provider records.

Provider handling

Approved refunds are processed through the original payment provider. Provider processing times can vary and are outside ChatIn control.